Stolen: Simms G3 Guide Stockingfoot Waders

[rcthepirate]

Had my brand new G3's delivered to my doorstep yesterday along with another package via FedEx ground, and apparently they walked away all on their own before I got a chance to even try them on. I have been in contact with FedEx, who sent the driver back out today. He is our regular guy, and said that he left both packages in the usual spot. So it is very likely at this point that someone came up and stole them off the front porch. Unfortunately, this probably means they are gone forever and I will have to just eat it and buy another pair. However, for the sake of exhausting all of my options, I figured I would post something just in case anyone on the forum happens to run across a steal of a deal on a pair of brand new Simms waders that sounds too good to be true. The waders were Simms G3 Guide stocking foots, in an XL size with size 12-13 feet. They are the brand new ones that just came out a couple of weeks ago. Here is a link to a picture of them: http://www.simmsfishing.com/shop/waders ... wader.html" onclick="window.open(this.href);return false;. Thanks a lot for looking, hopefully something will turn up and the responsible parties will be dealt a harsh punishment. I say 40 lashings.

[needs2hunt]

you need to contact whoever you bought these items from... they normally insure there stuff and they or fedex will pay to get your stuff... I have had stuff from both fedex and UPS go missing off my front porch... now they are told to put any packages at backdoor...

[goodtimesfishing]

I hate thief's !!!!!!!!!!!!!!

[Mike Carey]

you need to contact whoever you bought these items from... they normally insure there stuff and they or fedex will pay to get your stuff... I have had stuff from both fedex and UPS go missing off my front porch... now they are told to put any packages at backdoor...

agreed, the issue becomes who takes the hit? Why should it necessarily be you? Sure you trust your regular UPS guy, but all you know is you paid and never got your stuff. Did you use a credit card? If the store you bought it from will give you no satisfaction, your next option is to contest your CC bill. No way should you have to pay for something you never got. If it was stolen, how is that different from a bricks and mortar store that gets shoplifted? It's the cost of doing business, in this case the theft of the product occurred on your doorstep and not in the store. The company is still responsible for delivering ((through the UPS agent) your product to you.

I would say that now you know there is an issue that at this point you have a moral responsibility to tell your delivery companies not to leave things on your steps, rather that you will pick them up at UPS.

Agreed also, damn thief.

[natetreat]

Yea, normally the stuff you order is insured. I never have stuff delivered to my door for that very reason. I'm never home when they deliver, and a package sitting by itself on the front porch just begs to be stolen. But that's why they pay for insurance on their delivery stuff. I'd get in contact with both Fed Ex and the store that you bought it from. This isn't like a crook breaking into your car and taking something where it's all on you, it's something that shipping companies deal with all the time.

Thieves are the scum of the universe.

[rcthepirate]

you need to contact whoever you bought these items from... they normally insure there stuff and they or fedex will pay to get your stuff... I have had stuff from both fedex and UPS go missing off my front porch... now they are told to put any packages at backdoor...

agreed, the issue becomes who takes the hit? Why should it necessarily be you? Sure you trust your regular UPS guy, but all you know is you paid and never got your stuff. Did you use a credit card? If the store you bought it from will give you no satisfaction, your next option is to contest your CC bill. No way should you have to pay for something you never got. If it was stolen, how is that different from a bricks and mortar store that gets shoplifted? It's the cost of doing business, in this case the theft of the product occurred on your doorstep and not in the store. The company is still responsible for delivering ((through the UPS agent) your product to you.

I would say that now you know there is an issue that at this point you have a moral responsibility to tell your delivery companies not to leave things on your steps, rather that you will pick them up at UPS.

Agreed also, damn thief.

Quite frankly, I think this is one of those situations where nobody is really at fault except for the thief. I ordered them directly from Simms. Simms managed to get them in a box and get them shipped to me, which is all they are really required to do. Why should they take the hit? Its not like they are necessarily rolling in the dough over there, nobody in the fishing industry really is. It would be different if they sent me a defective product, and I'm sure in that situation they would definitely help me out. Haven't been able to get ahold of them (they are closed on the weekends), but knowing Simms they will probably take care of me anyways. But I'm certainly not going to come at them demanding a brand new pair when it wasn't their fault.

And unless the driver was involved in the theft, FedEx can't be blamed for delivering a package to the door and not standing guard to make sure nobody comes by and steals it. Unless the package requires a signature (which this one did not), they did their job just perfectly.

And as for the CC company, I can't really see how VISA is in any way responsible considering they did a flawless job of handling the financial transaction involved with the purchase.

So I'm not expecting anyone to finance a brand new pair of waders for me. Life isn't really fair, and this is one of those situations where I might end up getting the short end of the stick. That isn't to say I haven't contacted FedEx and VISA or that I won't contact Simms on monday, but I'm not going to demand anything from them, I'll just give them the details of what happened and see what they can do for me. FedEx has been very helpful. Usually when you approach the situation like that, someone is bound to help you out, and if they don't you can't really blame them considering none of them were at fault.

[goodtimesfishing]

You have a great attitude......I sure hope one of them steps up and takes care of you...part of good customer service.

[Mike Carey]

You do have a good attitude. And this conversation is going beyond your original reason for posting. I've had computers, guitars, fishing poles, and a smoker all left on my front porch. Freaked the heck out of me. Who leaves a $2,000 computer on a front step with no signature or confirmation of delivery? How could I be responsible to take the hit if that got stolen?

All parties are affected when theft happens. My question would be, do online sellers and delivery companies have a level of responsibility in making sure an order is fulfilled to conclusion and the customer is satisfied? A credit card company is the final arbitrator to resolve these conflicts. It's part of the reason they charge interest rates ranging up to 24%. CC companies cover for just these kind of issues.

Not trying to harp on it, it does bring up an interesting question.

Sorry your stuff got stolen.

[MotoBoat]

You do have a good attitude. And this conversation is going beyond your original reason for posting. I've had computers, guitars, fishing poles, and a smoker all left on my front porch. Freaked the heck out of me. Who leaves a $2,000 computer on a front step with no signature or confirmation of delivery? How could I be responsible to take the hit if that got stolen?

All parties are affected when theft happens. My question would be, do online sellers and delivery companies have a level of responsibility in making sure an order is fulfilled to conclusion and the customer is satisfied? A credit card company is the final arbitrator to resolve these conflicts. It's part of the reason they charge interest rates ranging up to 24%. CC companies cover for just these kind of issues.

Not trying to harp on it, it does bring up an interesting question.

Sorry your stuff got stolen.

Adding to the question "who is responsible when a package is delivered to your front porch, and is stolen"?

At what point is the item yours? Do you have to physically open the box and touch it? Or, since the front porch is on your property, does that apply.

If you ordered an item, paid for that item, item delivered to your front porch, and delivery is verified through tracking. Does homeowners or renters insurance ever come into play?

I do get that the manufacturer or dealer of that item if purchased through them. Purchases shipping insurance to cover the item or items against damage or loss.

Only once have I had a manufacturer deny replacement of a item delivered to my front porch. The packaging (shipping box with label) was "opened" and empty, sitting on my porch. Because of this, the manufacturer claimed they "delivered" the item" as proven by the empty shipping container on my porch. Because of this, they would not replace the purchased item with another.

[The Nuts]

Keep an eye on craigslist and not just in the for sale posts. A lot of thieves will post under the barder section looking to trade the items they steal so thy have a none stollen item to sale. I'm always on there so I'll keep an eye open.

[The Nuts]

you need to contact whoever you bought these items from... they normally insure there stuff and they or fedex will pay to get your stuff... I have had stuff from both fedex and UPS go missing off my front porch... now they are told to put any packages at backdoor...

agreed, the issue becomes who takes the hit? Why should it necessarily be you? Sure you trust your regular UPS guy, but all you know is you paid and never got your stuff. Did you use a credit card? If the store you bought it from will give you no satisfaction, your next option is to contest your CC bill. No way should you have to pay for something you never got. If it was stolen, how is that different from a bricks and mortar store that gets shoplifted? It's the cost of doing business, in this case the theft of the product occurred on your doorstep and not in the store. The company is still responsible for delivering ((through the UPS agent) your product to you.

I would say that now you know there is an issue that at this point you have a moral responsibility to tell your delivery companies not to leave things on your steps, rather that you will pick them up at UPS.

Agreed also, damn thief.

Quite frankly, I think this is one of those situations where nobody is really at fault except for the thief. I ordered them directly from Simms. Simms managed to get them in a box and get them shipped to me, which is all they are really required to do. Why should they take the hit? Its not like they are necessarily rolling in the dough over there, nobody in the fishing industry really is. It would be different if they sent me a defective product, and I'm sure in that situation they would definitely help me out. Haven't been able to get ahold of them (they are closed on the weekends), but knowing Simms they will probably take care of me anyways. But I'm certainly not going to come at them demanding a brand new pair when it wasn't their fault.

And unless the driver was involved in the theft, FedEx can't be blamed for delivering a package to the door and not standing guard to make sure nobody comes by and steals it. Unless the package requires a signature (which this one did not), they did their job just perfectly.

And as for the CC company, I can't really see how VISA is in any way responsible considering they did a flawless job of handling the financial transaction involved with the purchase.

So I'm not expecting anyone to finance a brand new pair of waders for me. Life isn't really fair, and this is one of those situations where I might end up getting the short end of the stick. That isn't to say I haven't contacted FedEx and VISA or that I won't contact Simms on monday, but I'm not going to demand anything from them, I'll just give them the details of what happened and see what they can do for me. FedEx has been very helpful. Usually when you approach the situation like that, someone is bound to help you out, and if they don't you can't really blame them considering none of them were at fault.

What Nate and the others are saying is that companies will typically insure the shipment in order to protect there customers. So it's actually a service to you. I'd definitely look into seeing about getting hem replaced.

[Matt]

Quite frankly, I think this is one of those situations where nobody is really at fault except for the thief. I ordered them directly from Simms..

Although your attitude is positive, I would still encourage you to pursue the use of insurance to recoup your losses. That is what insurance is there for, and if FedEx or Simms was/is insured in this instance, it would not cost either party any additional money. Therefore, the insurance company would "take the hit" or in this case act as they are suppose to and cover an unforeseeable complication.

I understand you not wanting to point fingers other than at the criminal at fault, but use the insurance if is is available. That's what it's there for....

[Amx]

seller3575, Dec 3, 2013.

The seller's ad was posted 10 days before rcthepirate's were stolen, so probably not the culprit. But it's good to keep one's eye open.

[sealegs]

I tend to check out Craigslist often and will keep an eye out for your items. thats's horrible brother! I hope you can recoup your money!

[MotoBoat]

This new user guy is selling similar waders: http://www.washingtonflyfishing.com/for ... 329.94681/" onclick="window.open(this.href);return false;

That post in the link is dated 12/3/13. While Richie pirate stated in his 12/14/13 post, that his waders were stolen the "day before". The stolen date of the waders being 12/13/13, 10 days after the date on the linked post.

Someone "tactfully" commented on the linked thread . Indicating to that poster, and anyone "considering" buying waders, that the "exact same wader" was stolen from a guy on WaLakes. The word "tactful" (in the beginning of this paragraph) was not meant as a compliment in that context. That comment in the link above "appears" to plant an "accusatory" seed.

[Jay K]

Most credit cards have 90 day protection from theft. You said you have a VISA, I'd google and check to see if your Visa type has purchase protection. I bet it does. This is a benefit of your card.

http://usa.visa.com/personal/cards/bene ... urity.html" onclick="window.open(this.href);return false;

Shop with confidence
Many Visa card purchases are protected against theft or damage for the first 90 days from the date of purchase.

Select other cardholders may also be eligible for this benefit. Check with your issuer to see if you qualify. Certain restrictions, limitations, and exclusions apply and benefit configuration may vary among Visa cards. To learn which benefits apply to your card and for all other terms and conditions, please be sure to contact your issuer.

Benefit at a glance
Replace or repair your purchases.
Get reimbursed for eligible items.
File claims online.
Benefit details
What is Purchase Security?*
Within the first ninety (90) days of the date of purchase, Purchase Security will, at the Benefit Administrator's discretion, replace, repair, or reimburse you for eligible items of personal property purchased entirely with your eligible Visa card. Coverage is provided up to a maximum of ($500.00) per claim, in the event of theft, damage due to fire, vandalism, accidentally discharged water, or certain weather conditions.

[Mike Carey]

The concept of theft from your porch being the same as theft from a store (shoplifting) is hard to equate, but in both cases, it really is a cost of doing business. Online stores have none of the costs associated with a bricks and mortar building, in a sense your porch is their checkout line. So this really is a cost of doing business for the online retailer. If the cost of porch theft gets high enough, then the online sellers will require a higher level of security delivery from UPS et al. Which will cost more to the online retailer. They will then pass this cost on and the buyer will see shipping rates go up a bit.

For an online store to not stand by the conclusion of the transaction would be to risk losing a customer. Do it often enough and the retailer will get a reputation and then watch sales decline. Amazon and EBay are so successful because they stand by 100% customer satisfaction. They have earned people's trust.

Capitalism in action.

Or to use another analogy - the transaction isn't over when the product is left on the doorstep. It's over when it's in you're procession of the product (intact and functioning) because that is the definition of a successful transaction and satisfied customer.